Below are some of the most asked FAQs for our Grocery, Cosmetic & Telecoms products & services. If you can't find the answer to your question, please feel free to contact us.


WHOLESALE

We only accept wholesale products for beauty/cosmetics. However, Kojie San soaps are not available for wholesale at the moment for AMAZON sellers as we have maximised the wholesale allocation for this platform. 

 

WARNING FOR KOJIE SAN:

We are the registered agent for the Kojie San brand registry. Seller approvals are made by Kojie San (BEVI) in the Philippines themselves and coordinated closely by our team. We reserve the right to remove sellers using the Kojie San brand. Attempting to hook on to the Kojie San ASINs will result in striking you off the listing and leaving a negative mark in your account.

 

Wholesale customers for Kojie San are allowed to resell in their physical stores and online websites. A link or shop address (this address MUST exist and must be verifiable).

 

All other brands do not have platform restrictions. 

 

Please follow the steps below if you would like to proceed registering for wholesale.


 

PROCESS FOR REGISTRATION:
  1. Create an account with us at www.kuyastindahan.co.uk 
  2. Email us at cs@kuyastindahan.com the following details:
    • REGISTERED EMAIL ADDRESS FOR THE ACCOUNT
    • Company Name
    • Company Contact Person
    • Delivery Address
    • Billing Address, if different
    • Contact Number
    • Selling platform
    • Website/Physical store address (this must match your billing or delivery address) if applicable
  3. We aim to respond within 1-2 business days. You will be able to see the adjusted prices online once this is done.
 
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Groceries & Cosmetics


Q. Do you offer any discounts?

A. We do offer wholesale on certain lines. Please email us for more details.

 

Q. How long will it take for my item to be delivered?

A. Small packages (1-2kgs) 2-3 working days. Large packages (2kgs+) next working day. All parcels are tracked. Delivery times will vary for Northern Ireland & remote locations such as Scottish Highlands, Isle of Man etc. Please allow extra days during bank holiday weekends and busy periods such as Black Friday, Christmas and Easter. We do not deliver on weekends

 

Q. Do you offer free delivery?

A. Sorry we do not offer free delivery. We do offer a free Click & Collect service from our London warehouse.


Q. I have changed my mind and would like to return a product. Is this possible?

A. Yes, as long as the item has not been opened or damaged and within a reasonable expiry date. Buyer will have to pay for the postage to return the item. Sale items are not returnable.

 

Q. How do I Click & Collect?

A. During checkout there will be an option for Click & Collect. We will send you an email when your order is ready to collect from our London Warehouse.

 

Q. The item that I want to order is currently Out of Stock when will this be back in stock? 

A. Go to the page of the item out of stock & there will be an option to enter your email to notify when back in stock.


Q. Are you cosmetic products genuine?

A. Yes all our cosmetics products are imported directly from the manufacturers in the Philippines. All are tested and registered with the national government agencies in accordance with UK & EU Cosmetic Regulation 1223/2009.

 

Q. Do you sell Frozen and Fresh Foods?

A. We are not able to sell frozen or fresh foods due to courier delivery restrictions on frozen and perishable items.

 

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Telecoms


Q. How long will it take if I order a Philippine mobile load or gift for my relatives in the Philippines?

A. All Philippine load are processed within 15 minutes during office hours 9am to 5pm. Within 1 hour between 5pm and midnight.