Returns Policy (Returns, Damaged & Faulty Items):
Kuyas Tindahan operates a 30 day returns policy (including bank holidays and weekends), starting from the date shown on your invoice. Returns are valid as long as you return your item/s back to us in an unused condition with all original packaging. We'll process your refund or exchange within 7 working days after receipt of your return. It is your responsibility to make sure you send the return using a recorded & tracked service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.
If an item has been damaged in transit please inform us via email. Please provide a photographic proof of the damaged item(s) and information regarding the product name / type, quantity etc. Please also include your order number and contact details and if you would prefer an exchange or refund. (Photographic proof is important to us for making a claim against the courier / carrier in addition it will help to improve our packing process)
If an item (product) or service (phone card, top up, subscription) is faulty please inform us via email and include your order number and contact details. Customers who order a phone card, top up or subscription may be required to directly contact the telecoms company for further assistance and possible refunds or exchanges.
Refunds: All refunds will be issued back to the original payee and method of payment (e.g. Card, PayPal etc). Refunds may take between 1-5 working days to be processed and appear back on your card or account. ( We are unable to refund any postage or carriage charges for any returns & for Phone card, Top Up and Subscription services we are not able to offer a return of lost credit or lost time)