WARNING:
PLEASE DOUBLE CHECK YOUR DELIVERY ADDRESS BEFORE CHECKING OUT. WE WILL NOT LIABLE FOR ANY DELAYS OR LOSSES DUE TO INCORRECT ADDRESSES PLACED BY THE CUSTOMER UPON CHECKOUT.
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SAME DAY CUT OFF ADVISORY:
- Tuesday to Friday - Dispatched same day for orders made before 9am.*
- Friday (PM) to Sunday- Dispatched on Monday or Tuesday
- Monday - Dispatched on Tuesday
* Disclaimer: We AIM to dispatch all orders by the published times above, however, this is not guaranteed. Kindly expect one to two extra days for processing orders during busy and peak periods such as Christmas holidays, Bank Holiday weekends, and Black Friday.
Next day delivery options are NOT guaranteed. The couriers we partner with AIM for next working day delivery (if the option is available). However, this may not always be possible due to unforeseen delays or courier issues.
UK DELIVERY CHARGES
Parcel size | Delivery Area | Delivery Option | Courier | Postcode | Postage Price | Delivery Estimate | Weight Limit |
Small | UK (All areas) |
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UK - Tracked 24 | Royal Mail Tracked 24 | All postcodes | £3.99 | 1-2 working days | Up to 2kgs | ||
Large | UK Mainland Only | UK - DPD Next Day Delivery | DPD Next Day | UK Mainland only | £5.99 | 1-2 working days | 2-12kgs |
UK - DHL Next Day Delivery | DHL Next Day | UK Mainland only | £5.99 | 1-2 working days | 12.01 kgs upwards (no weight limit) | ||
Northern Ireland | UK Delivery - N. Ireland | Royal Mail Tracked 24 | BT | £5.99/box on your 1st 7kg box | 1-3 working days | Up to 7kg per box | |
Scottish Highlands | UK Delivery - Scottish Highlands | Royal Mail Tracked 24 | AB31-38 | £5.99/box | 1-3 working days | Up to 7kg per box | |
AB40-56 | |||||||
HS, | |||||||
IV, | |||||||
PA20-78, | |||||||
PH4-99 | |||||||
Scottish Islands | UK Delivery - Scottish Islands | Royal Mail Tracked 24 | KA27-28, | £5.99/box | 1-3 working days | Up to 7kg per box | |
KW, | |||||||
ZE | |||||||
British Isles | UK Delivery - Isle of Man | Royal Mail Tracked 24 | IM | £9.99/box | 2-4 working days | Up to 17kg per box | |
UK Delivery - Isle of Wight | Royal Mail Tracked 24 | PO30-41 | £9.99/box | 2-4 working days | Up to 17kg per box | ||
Channel Islands | UK Delivery - Jersey | Royal Mail Tracked 48 | JE | £5.99/box on your 1st 7kg box | 2-4 working days | Up to 7kg per box | |
UK Delivery - Guernsey | Royal Mail Tracked 48 | GY | £9.99/box | 2-4 working days | Up to 17kg per box |
OTHER DELIVERY INFORMATION:
FREE LONDON CLICK & COLLECT
Collection address: Vanguard Storage, 188 Westferry Road, London E14 3RY.
Once your order is ready to collect we will notify you by email to book a collection slot. Click HERE for more information on Click & Collect.
View EUROPEAN DELIVERY information here.
FAQS
I forgot to add more items in my order. How can I revise my order? If your order is still Awaiting Dispatch, you may place another order and choose "Click & Collect" to remove the postage. Please ensure to include your previous WEB order number that you want to include this new order with so that we can ship them all together under one delivery. Once you have made an additional order, please email our team straight away to inform them.
When will my order be dispatched? We aim to dispatch all orders within 24hrs between Monday and Friday, although this may not always be possible and is not guaranteed. Orders received after the Friday cut off time and weekends, we aim to process the following Monday or Tuesday (excluding holidays). During busy periods there may be a delay in dispatching orders.
Is my order tracked? Yes, all parcels are tracked & signed for except for Globe SIM Card orders which will be sent via 1st Class Royal Mail postage. You will get a tracking reference and courier link by email once your parcel has been dispatched.
How long will delivery take? See above for estimated delivery times.
Can I make any special requests for the courier? Yes, you can enter any special request during the checkout for the courier eg. leave with neighbour, leave in porch etc. Please note that we cannot accommodate TIMED deliveries. Otherwise, we will do our best to accommodate you.
What happens if I am not in? All parcels are requested to leave with neighbour if not in or safe place where possible (UK mainland only). You can also make amendments to your delivery directly via the courier website.
Is my parcel packaged securely? All orders are packed to the highest quality to ensure no damage will occur during transit. Almost 100% of all our packaging are from recycled card board.
What if something is missing or broken when I receive my order? Please email us at cs@kuyastindahan.com Make a list of any missing or broken items and attach a photo of any damaged items.