Normal service: UK mainland, Scottish Highlands & Islands, N. Ireland & Channel Islands
Suspended services: EU mainland & Ireland. We will give an update as soon as services back to normal.
UK DELIVERY CHARGES
UK mainland : £5.99 ( NO WEIGHT LIMIT)
Isle of Wight up to 10kgs
N. Ireland: £11.99 (2-4 working days, max weight 15kgs & must fit 50cmx50cmx50cm box)
Scottish Highlands: £11.99 (2-4 working days, max weight 25kgs & must fit 50cmx50cmx50cm box)
Isle of Man: We no longer deliver to the Isle of Man.
Guernsey & Jersey: £19.99 (2-4 working days, max weight 20kgs & must fit 50cmx50cmx50cm box)
CLICK & COLLECT: FREE
Collection address: Vanguard Storage, 188 Westferry Road, London E14 3RY.
Collection times: Mon-Fri 10am to 6pm (to collect outside these hours please contact us to make special arrangements)
How to get here: Bus: D7, 135, 277 (Crews Street stop) / Underground: Canary Wharf / DLR: Mudchute / Car: free on site parking.
When you arrive please call 0207 987 3749 so that a member of staff can bring your order out for you. Please remember to bring ID as we may request this.
EUROPE DELIVERY from only £9.99 - £29.99 (depending on country and weight)
France: £14.99 (tracked & signed for up to 25kgs)
Germany: £10.99 (tracked & signed for up to 25kgs)
We also deliver to: Austria, Belgium, Czech Republic, Denmark, Greece, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Rep. Ireland, Spain (mainland), Sweden (3-5 working days, max weight 25kgs & must fit 50cmx50cmx50cm box)
Bulgaria, Estonia, Finland (3-5 working days, max weight 25kgs & must fit 50cmx50cmx50cm box)
Norway, Switzerland (3-5 working days, max weight 25kgs & must fit 50cmx50cmx50cm box)
Andorra, Gibraltar, Iceland, Monaco - please email us at firstname.lastname@example.org for the delivery charge.
When will my order be dispatched? We aim to dispatch all orders within 24hrs between Monday and Friday.
Is my order tracked? Yes, all parcels are tracked & signed for. You will get a tracking code by email once your parcel has been dispatched. (Please note orders weighing less than 1kg may not be tracked)
How long will delivery take? see above for estimated delivery times
Can I make any special requests for the courier? Yes, you can enter any special request during the checkout for the courier eg. leave with neighbour, leave in porch etc.
What happens if I am not in? All parcels are requested to leave with neighbour if not in (UK mainland only)
Is my packaged securely? All orders are packed to the highest quality to ensure no damage will occur during transit. Almost 100% of all our packaging are from recycled card board.
What if something is missing or broken when I receive my order? Please email us at email@example.com to inform us of any missing or broken items. Please provide a photo of any damaged items.