UK DELIVERY CHARGES

UK Delivery - Mainland: £5.99 (1-2 days, no weight limit)

UK Delivery - N. Ireland: £9.99 (2-3 days, up to 25kgs)

UK Delivery - Scottish Highlands: £9.99 (2-3 days, up to 25kgs)

UK Delivery - Scottish Islands: £14.99 (2-3 days, up to 25kgs)

UK Delivery - Isle of Man: £14.99 (2-3 days, up to 25kgs)

UK Delivery - Isle of Wight: £9.99 (2-3 days, up to 25kgs) - Postcodes PO30-41

UK Delivery - Isles of Scilly: £14.99 (2-3 days, up to 25kgs)

UK Delivery - Channel Islands Jersey: £14.99 (2-3 days, up to 25kgs)

UK Delivery - Channel Islands Guernsey: £14.99 (2-3 days, up to 25kgs)


* For underpaid postage (orders that are paid for UK Mainland but are going to N. Ireland, Scottish Highlands and Islands, Isle of Man, Isle of Wight, Isles of Scilly, Jersey, and Guernsey): orders will be placed on hold until the additional postage is paid. Please ensure the correct postage is paid to prevent dispatch delays.



UK DISPATCH SCHEDULE:

  • Mondays - Dispatched on Tuesday
  • Tuesdays to Fridays - Dispatched same day for orders made before 12nn. Orders after 12nn are dispatched the following working day.
  • Fridays to Sundays - Dispatched on Monday

 

DELIVERY TIMES:

  • Orders over £40 - DHL Next Day Delivery Aim 
  • Orders over 2kg (but under £40) - DHL Next Day Delivery Aim
  • Orders below £40 - Hermes 2-3 Working Days Delivery

Please note that we DO NOT have TIMED Deliveries. The estimated delivery time will be provided to you by the courier on the delivery day.


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FREE LONDON CLICK & COLLECT

Collection address: Vanguard Storage, 188 Westferry Road, London E14 3RY. Once your order is ready to collect we will notify you by email to book a collection slot. Click HERE for more information on Click & Collect.


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View EUROPEAN DELIVERY information here.

 

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FAQS:

I forgot to add more items in my order. How can I revise my orderIf your order is still Awaiting Dispatch, you may place another order and choose "Click & Collect" to remove the postage. Please ensure to include your previous WEB order number that you want to include this new order with so that we can ship them all together under one delivery.

When will my order be dispatched? We aim to dispatch all orders within 24hrs between Monday and Friday. Orders received Friday afternoon and weekends will be processed the next working day. During busy periods there may be a delay in dispatching orders.

Is my order tracked? Yes, all parcels are tracked & signed for. You will get a tracking reference and courier link by email once your parcel has been dispatched.

How long will delivery take? See above for estimated delivery times

Can I make any special requests for the courier? Yes, you can enter any special request during the checkout for the courier eg. leave with neighbour, leave in porch etc. Please note that we cannot accommodate TIMED deliveries.  Otherwise, we will do our best to accommodate you.

What happens if I am not in? All parcels are requested to leave with neighbour if not in or safe place where possible (UK mainland only). You can also make ammendments to your delivery directly via the courier website.

Is my parcel packaged securely? All orders are packed to the highest quality to ensure no damage will occur during transit. Almost 100% of all our packaging are from recycled card board.

What if something is missing or broken when I receive my order? Please email us at cs@kuyastindahan.com Make a list of any missing or broken items and attach a photo of any damaged items.

 

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