PLEASE DOUBLE CHECK YOUR DELIVERY ADDRESS BEFORE CHECKING OUT. WE WILL NOT LIABLE TO ANY DELAYS OR LOSSES DUE TO INCORRECT ADDRESSES PLACED BY THE CUSTOMER ON CHECKOUT.
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SAME DAY DISPATCH IS NOW 10:00AM DUE TO COURIER COLLECTION SCHEDULE CHANGES FOR. ORDERS AFTER 10:00AM MONDAYS TO FRIDAYS WILL BE DISPATCHED THE FOLLOWING DAY.
| Delivery Option | Postcodes | Type | - | Postage Price | Delivery Estimate | Weight Limit | Courier |
| UK (all postcodes)* | *COSMETICS ONLY | - | £3.99 | 2-3 days | Up to 1.5 kgs | Yodel 2-3 days/Royal Mail Tracked 48 | |
| UK - Mainland | GROCERY & COSMETICS | - | £5.99 | 1-3 days | No weight limit | Royal Mail Tracked 24 (order below £45) DHL Next Day (orders £45 and over) | |
| UK - Northern Ireland | BT | GROCERY & COSMETICS | - | £5.99/box on your 1st 7kg box £4.99/add'l 7kg box | 2-3 days | Up to 7 kgs per box | Royal Mail Tracked 24 |
| UK - Scottish Highlands (Postcodes determined by courier) | AB31-38, AB40-56 IV1-28, IV30-32, IV36 & 40, IV52-54, IV63 KW1-14 PA21-38 PH4-41, PH49, PH50 | GROCERY & COSMETICS | - | £5.99/box | 2-3 days | Up to 7 kgs per box | Royal Mail Tracked 24 |
| UK - Scottish Islands | HS IV41-49, IV51, IV55 & 56 KA27 & 28 KW15-17 PA20, PA41-49, PA60-78 PH42-44 ZE | GROCERY & COSMETICS | - | £5.99/box | 2-3 days | Up to 7 kgs per box | Royal Mail Tracked 24 |
| UK - Isle of Man | IM | GROCERY & COSMETICS | - | £9.99/box | 2-3 days | Up to 17 kgs per box | Royal Mail Tracked 48 |
| UK - Isle of Wight | PO30-41 | GROCERY & COSMETICS | - | £9.99/box | 2-3 days | Up to 17 kgs per box | Royal Mail Tracked 48 |
| UK - Isle of Scilly | TR21-25 | GROCERY & COSMETICS | - | £9.99/box | 2-3 days | Up to 17 kgs per box | Royal Mail Tracked 48 |
| UK Channel Islands - JERSEY | JE | GROCERY & COSMETICS | - | £9.99/box | 2-3 days | Up to 17 kgs per box | Royal Mail Tracked 48 |
| UK Channel Islands - GUERNSEY | GY | GROCERY & COSMETICS | - | £9.99/box | 2-3 days | Up to 17 kgs per box | Royal Mail Tracked 48 |
DELIVERY TIMES:
Please note that we DO NOT have TIMED Deliveries. The estimated delivery time slot will be provided to you by the courier on the day of delivery.
UK DISPATCH SCHEDULE:
We may have a dispatch delay of one working day during sale periods, following Christmas holidays and bank holiday weekends.
FREE LONDON CLICK & COLLECT
Collection address: Vanguard Storage, 188 Westferry Road, London E14 3RY. Once your order is ready to collect we will notify you by email to book a collection slot. Click HERE for more information on Click & Collect.
View EUROPEAN DELIVERY information here.
Delivery charges have two options:
DHL Delivery will be delivered in multiple boxes with a maximum weight of 22kg each. There is a 2-box limit per delivery day due to health and safety reasons. A multiple date dispatch schedule must be arranged with our Customer Service team.
Please email us at cs@kuyastindahan.com to arrange for your own collection or to set a dispatch schedule. We will not entertain arrangements over the phone.
FAQS:
I forgot to add more items in my order. How can I revise my order? If your order is still Awaiting Dispatch, you may place another order and choose "Click & Collect" to remove the postage. Please ensure to include your previous WEB order number that you want to include this new order with so that we can ship them all together under one delivery.
When will my order be dispatched? We aim to dispatch all orders within 24hrs between Monday and Friday. Orders received Friday afternoon and weekends will be processed the next working day. During busy periods there may be a delay in dispatching orders.
Is my order tracked? Yes, all parcels are tracked & signed for. You will get a tracking reference and courier link by email once your parcel has been dispatched.
How long will delivery take? See above for estimated delivery times
Can I make any special requests for the courier? Yes, you can enter any special request during the checkout for the courier eg. leave with neighbour, leave in porch etc. Please note that we cannot accommodate TIMED deliveries. Otherwise, we will do our best to accommodate you.
What happens if I am not in? All parcels are requested to leave with neighbour if not in or safe place where possible (UK mainland only). You can also make ammendments to your delivery directly via the courier website.
Is my parcel packaged securely? All orders are packed to the highest quality to ensure no damage will occur during transit. Almost 100% of all our packaging are from recycled card board.
What if something is missing or broken when I receive my order? Please email us at cs@kuyastindahan.com Make a list of any missing or broken items and attach a photo of any damaged items.
