Returns

For cosmetic products we operate a 30 day returns policy (including bank holidays and weekends), starting from the day of purchase. Returns are valid as long as you return your item(s) back to us in an unused and brand new condition with all original packaging.

Food products can be requested for return within 14 days, starting on the day you receive your order. You then have 14 days to return the product(s) back to us. The 14 day period includes weekends and bank holidays. Any sale or promotional items are final and cannot be returned or refunded.

We'll process your refund (minus any original postage costs) within 7 working days after receipt of your return. We strongly advise to send the item(s) back to us using a recorded & tracked service, in case of any loss or damage during transit. Kuya's Tindahan are not responsible for any damaged or lost returns.

Return postage cost is covered by the customer. We do not offer free returns or return postage labels.

Damaged items

If an item has been damaged in transit, please inform us via email. Please provide photographic proof of the damaged item(s) and information regarding the product name / type, quantity etc. Please also include your order number and contact details and if you would prefer an exchange or refund.

*Photographic proof is important to us for making a claim against the courier / carrier in addition it will help to improve our packing process.*

If an item (product) or service (phone card, top up, subscription) is faulty please inform us via email and include your order number and contact details. Customers who order a phone card, top up or subscription may be required to directly contact the telecoms company for further assistance and possible refunds or exchanges.

Refunds: All refunds will be issued back to the original payee and method of payment (e.g. Card, PayPal etc). Refunds may take between 1-5 working days to be processed and appear back on your card or account. ( We are unable to refund any postage or carriage charges for any returns & for Phone card, Top Up and Subscription services we are not able to offer a return of lost credit or lost time)