Does the recipient need to show anything else apart from the eGift code? No, just show the eGift code to a member of staff who will validate the code for you.
What happens if I do not use up all the credit? No change is given. This is a one-use eGift code only.
The eGift code is invalid or not working? All stores have a direct contact to the eGift provider in Philippines. Staff in-store should be able to resolve any issues.
Can I request my eGift to be sent on a specific date? Yes, just leave a request on the checkout page which day you would like the eGift to be sent.
What do I do if the recipient has not received the eGift code by text? If it has been more than 24hrs then send us an email at email@example.com and remember to quote your order number.
Is there anything I need to consider before I place my order? Yes, please check there is a store near the recipient. Not all stores are nationwide.
Does the eGift have an expiration date? Yes, 90 days from date of purchase
What happens if recipient has accidently deleted the text with the eGift code? No problem, just email us at firstname.lastname@example.org with your order number then we will resend again to you.
Can I cancel my order after it has been processed? If the credit has not been used, then you can swap the eGift with another store, with the same or greater value. However, we cannot refund the payment.
Do you offer bulk eGift purchases? Yes, please contact us at email@example.com, where our team can assist you with your requirements and special price.
If you do have any further questions please do not hesitate to use the contact us page.
If you do change your mind within 30 days of purchase and would like return any unopened / unused products then please return to the following address: (Please include order number with your name and address)
Kuyas Tindahan, Vanguard Storage, 188 Westferry Road, London E14 3RY
Once we have received the returned items, a refund will be issued within 5 working days.
We accept Visa card, Mastercard & PayPal.